Soporte

¿Necesitas ayuda con HeadshotPro? Consulta las preguntas frecuentes a continuación o contáctanos directamente.

Preguntas frecuentes

¿Cómo funciona HeadshotPro?

Take a selfie and HeadshotPro renders polished professional headshots in several styles while aiming to preserve recognizable features. AI results can vary, so review each image before using it.

¿Necesito una cuenta?

No account setup is required to start. Purchases use your device's Apple App Store or Google Play account and are linked to the device account by default. Apple sign-in on iOS and Google sign-in on Android are optional ways to sync supported account access across devices; neither is required before purchase.

¿Cómo funcionan los créditos?

Cada resultado generado consume créditos. Las vistas previas gratuitas llevan marca de agua. La suscripción incluye créditos mensuales y calidad HD, sin marca de agua; también puedes recargar con paquetes de créditos de compra única (25 / 70 / 140).

¿Se almacenan mis fotos o se usan para entrenar modelos?

Photos are uploaded securely to our service and AI providers to create the result you request. Uploads, prompts, and generated results may be retained as reasonably needed to deliver, display, or recover that result, maintain service reliability, prevent abuse, or resolve support requests. We do not use submitted photos to train models ourselves; provider handling is governed by the applicable provider terms. Please use your own photos.

¿Cómo gestiono o cancelo mi suscripción?

Subscriptions are managed by the store used for purchase. On iOS, use Settings > Apple ID > Subscriptions. On Android, use Google Play > Payments & subscriptions > Subscriptions. Cancel at least 24 hours before the period ends to avoid renewal.

¿Puedo pedir un reembolso?

Refunds are handled by the store used for purchase. Use Apple purchase history or Apple Support for iOS purchases, and Google Play order history or Google Play Support for Android purchases.

¿Sigues necesitando ayuda?

Envíanos un correo electrónico y te responderemos lo antes posible.

[email protected]